TCC FAQ

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The Computer Cellar’s Most Frequently Asked Questions

These are some of the questions we get asked most frequently via email and phone. Hopefully this list may save you (and us) some time.

 

Q) Are you open today?
A) Our hours are 10 AM to 6PM Monday through Friday. If it’s the weekend, we’re closed. Notices for weather-related, holiday, or other closings are on the front page of the site. If there’s not a special closing notice up there, and it’s within our normal hours, then we’re open!

Q) How much does it cost to get (X) fixed?
A) We can almost never give an accurate quote over the phone. Laptop designs and components can vary drastically, sometimes even when they’re the same model. If you want real numbers, you should come see us in person. Some common labor pricing, however is available on our pricing page.

Q) Do you fix Macs?
A) Yes, though on newer models of MacBook laptops (2016+), we are very limited on what we can do (details can be found on our Apple page). Feel free to describe your problem via email and provide the model year or serial number and we’ll let you know what your options are.

Q) Are you Apple Certified?
A) No, so if you’re looking for a warranty-covered repair, check elsewhere (give TenPlus Systems a try.) Apple certification would deny us the ability to use a broader variety of parts including used components, or to do creative, less expensive repairs than what they “authorize”.

Q) Do you fix only PCs?/only Macs?/Chromebooks?
A) We fix PCs, Macs, and Chromebooks.

Q) Do you fix TVs/monitors?
A) No. We’re not currently aware of a local resource that does.

Q) Do you fix printers?
A) No. We’re not currently aware of a local resource that does (probably because they’re almost universally cheaper to replace than to fix!)

Q) Do you fix phones?
A) We don’t. We specialize in computers, and phones require specialized equipment and skills. Lots of other people do, though.

Q) But your name is ‘The Computer Cellular’!
A) No. No, it’s not. How does that even make sense? (This is a real complaint we’ve gotten more than once.)

Q) Do you fix tablets?
A) No. Check with the providers we suggest for phone service, they may be able to help. Please note that the Microsoft Surface Pro and Surface Book are tablets.

Q) Do you fix game consoles?
A) We can replace power supplies, fans, and thermal paste in the PS4 and XB1. We do not currently offer any services on PS5, XBS, or Switch. We may be able to perform certain mods on classic consoles (NES, Genesis, etc.); please email if you have any interest in this.

Q) Do you have a battery for (X)?
A) We can (probably) get a battery for it, but we don’t stock batteries since there’s an endless variety of them and they will deteriorate with extended time on the shelf. We can’t order a battery with just a phone call; you’ll need to come in so we can verify we’re getting the proper part for your specific model, and in order to make a deposit.

Q) How much is your diagnostic fee?
A) $20-50, time- and labor-dependent (minimum $20). This fee is in addition to repair costs, and helps cover our communication time with you as well as the diagnostic process itself. Certain exceptions may cause this fee to be raised, lowered, or waived, but we’ll notify you if this applies (or is likely to apply) in your case.

Q) What’s your turnaround time?
A) Most diagnoses are performed in less than 24 hours and most repairs in less than 48 hours unless parts are needed. Most parts can be acquired in 3-5 days (sometimes longer due to carrier shenanigans or international shipping). Try getting turnaround time like that from anywhere else in the area! MacBook screen replacements take around 8-12 business days depending on vendor workload.

Q) Where are you located?
A) See the “Location Info & Maps” page for our, um — location info and maps.

Q) What about parking?
A) You can park streetside on 9th Street and walk down 8 Alley or you can park directly outside our door via 8 Alley (via Iredell). We have handicapped accessibility. See the “Location Info & Maps” page for details.

Q) Do you have any computers for sale right now?
A) Any computers for sale are kept up-to-date on our “Items For Sale” page.

Q) Do you buy computers?
A) No. We’re also not aware of any local businesses (other than maybe pawn shops) that buy computers from the public; our best recommendation is to sell online via Craigslist, Swappa, or Facebook Marketplace.

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