The Computer Cellar’s Most Frequently Asked Questions

These are some of the questions we get asked most frequently via email and phone. Hopefully this list may save you (and us) some time.


Q) Are you open today?
A) Our hours are on the right (assuming you’re on the desktop version of the site.) Notices for weather or holiday closings are on the front page of the site. If there’s not a special closing notice and it’s within our normal hours, then we’re open!

Q) How much does it cost to get (X) fixed?
A) We can almost never give an accurate quote over the phone. Laptops vary drastically, sometimes even when they’re the same model. If you want real numbers, it’s best if you come in. Some labor pricing is available on our pricing page.

Q) Do you have a battery for (X)?
A) We can get a battery for it, but we don’t stock batteries since they don’t much care for extended time on a shelf. We can’t order a battery with just a phone call, you’ll need to come in so we can verify we’re getting the proper part for your specific model, and to make a deposit.

Q) Do y’all fix phones?
A) We don’t. We specialize in computers. Other people are better at phones than us.

Q) Do y’all fix tablets?
A) Nope. Same as above, There’s other people that specialize in that.

Q) How much is your diagnostic fee?
A) Please see the front page of our site; details on our diagnostic process can be found there.

Q) Where are you located?
A) Again, this information is on the front page of our site and the “Find Us” page as well.

Q) What about parking?
A) See the “Find Us” page.

Q) Do you have any computers for sale?
A) Computers for sale are kept up-to-date on our “Items For Sale” page.

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