TCC FAQ

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The Computer Cellar’s Most Frequently Asked Questions

These are some of the questions we get asked most frequently via email and phone. Hopefully this list may save you (and us) some time.

 

Q) Are you open today?
A) Our hours are 10 AM to 7 PM Monday-Friday. If it’s the weekend, we’re closed. Notices for weather-related, holiday, or other closings are on the front page of the site. If there’s not a special closing notice up there, and it’s within our normal hours, then we’re open!

Q) How much does it cost to get (X) fixed?
A) We can almost never give an accurate quote over the phone. Laptop designs and components can vary drastically, sometimes even when they’re the same model. If you want real numbers, you should come see us in person. Some common labor pricing, however is available on our pricing page.

Q) Do you have a battery for (X)?
A) We can get a battery for it, but we don’t stock batteries since there’s an endless variety of them and they will deteriorate with extended time on the shelf. We can’t order a battery with just a phone call; you’ll need to come in so we can verify we’re getting the proper part for your specific model, and to make a deposit.

Q) Do y’all fix phones?
A) We don’t. We specialize in computers. Other people are better at phones than us.

Q) Do y’all fix tablets?
A) Nope. Same as above.

Q) How much is your diagnostic fee?
A) Please see the front page of our site; details on our diagnostic process and pricing can be found there.

Q) What’s your turnaround time?
A) Most diagnoses in less than 24H (usually same-day); most repairs in less than 48H (frequently same-day) unless parts are needed. Most parts can be acquired in 3-5 days. MacBook screen replacements take around 10 business days.

Q) Where are you located?
A) This information is on the front page of our site; more thorough information including maps and guides can be found on the “Location Info & Maps” page.

Q) What about parking?
A) See the “Location Info & Maps” page.

Q) Do you have any computers for sale right now?
A) Any computers for sale are kept up-to-date on our “Items For Sale” page.

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