TCC FAQ

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The Computer Cellar’s Most Frequently Asked Questions

These are some of the questions we get asked most frequently via email and phone. Hopefully this list may save you (and us) some time.

 

Q) Are you open today?
A) Our hours are 10 AM to 7 PM Monday-Friday. If it’s the weekend, we’re closed. Notices for weather-related, holiday, or other closings are on the front page of the site. If there’s not a special closing notice up there, and it’s within our normal hours, then we’re open!

Q) How much does it cost to get (X) fixed?
A) We can almost never give an accurate quote over the phone. Laptop designs and components can vary drastically, sometimes even when they’re the same model. If you want real numbers, you should come see us in person. Some common labor pricing, however is available on our pricing page.

Q) Do you fix Macs?
A) Yes, though on newer models of MacBook laptops (2016+), we are very limited on what we can do (details can be found on our Apple page). Feel free to describe your problem via email and provide the model year or serial number and we’ll let you know what your options are.

Q) Are you Apple Certified?
A) No, so if you’re looking for a warranty-covered repair, check elsewhere (give TenPlus Systems a try.) Apple certification would deny us the ability to use a broader arrange of parts including used parts, or to do creative, less expensive repairs than what they “authorize”.

Q) Do you fix PCs, or only Macs?
A) We fix both. We get asked this exact question a lot, for some reason.

Q) Do you fix TVs/monitors?
A) No. We’re not currently aware of a local resource that does.

Q) Do you fix printers?
A) No. We’re not currently aware of a local resource that does (probably because they’re almost universally cheaper to replace than to fix!)

Q) Do you fix phones?
A) We don’t. We specialize in computers, and phones require specialized equipment and skills. Lots of other people do, though.

Q) But your name is ‘The Computer Cellular’!
A) No. No, it’s not. How does that even make sense? (This is a real complaint we’ve gotten more than once.)

Q) Do you fix tablets?
A) Nope. Check with the providers we suggest for phone service, they may be able to help. And before you ask, the Microsoft Surface Pro is a tablet.

Q) Do you fix game consoles?
A) It’s not really a major part of what we do, but with some consoles we may be able to help with repairs and mods. Feel free to describe your issue via email and we’ll let you know if we’re comfortable giving it a shot.

Q) Do you have a battery for (X)?
A) We can (probably) get a battery for it, but we don’t stock batteries since there’s an endless variety of them and they will deteriorate with extended time on the shelf. We can’t order a battery with just a phone call; you’ll need to come in so we can verify we’re getting the proper part for your specific model, and in order to make a deposit.

Q) How much is your diagnostic fee?
A) $20-50, depending on the time and effort we have to put into your diagnostic. Most of the time, this fee ends up on the lower end of the scale. This fee is waived if we perform (and charge for) a repair.

Q) What’s your turnaround time?
A) Most diagnoses are performed in less than 24 hours (usually same-day); most repairs in less than 48 hours (frequently same-day) unless parts are needed. Most parts can be acquired in 3-5 days (sometimes longer due to carrier shenanigans or international shipping). MacBook screen replacements take around 10-14 business days depending on vendor workload.

Q) Where are you located?
A) See the “Location Info & Maps” page for our, um — location info and maps.

Q) What about parking?
A) You can park streetside on 9th Street and walk down 8 Alley or you can park directly outside our door via 8 Alley (via Iredell). We have handicapped accessibility. See the “Location Info & Maps” page for details.

Q) Do you have any computers for sale right now?
A) Any computers for sale are kept up-to-date on our “Items For Sale” page.

Q) Do you buy computers?
A) No. We’re not aware of any business (other than pawn shops) that buy computers from the public.

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