Exactly how “virus” is defined has changed a lot over the years, but the basic idea persists: software designed to take advantage of you or harm your data or computer can wreak absolute havoc if not removed. Far more common these days is malware, which may not do anything destructive, but may cause undesired behavior, or spyware, which may track your behavior or otherwise share your personal data with another party.
We can troubleshoot, scan, and detect most forms of viruses, malware, and spyware and remove it. We can also make sure your PC or Mac is equipped with the proper tools to avoid infections in the future.
If you suspect your computer has been compromised by a virus, malware, or spyware, come see us as soon as possible – we’ll make sure you’re taken care of!
*If you believe you are the victim of cyberstalking, digital spying, or other cybercrime, you need to contact people experienced in this field. Click here to read our policy and recommendations.
Signs Your Computer May Be Infected
- Your computer is running noticeably slower than usual
- Browser redirects to sites you didn’t navigate to
- Unexpected pop-ups or new toolbars you didn’t install
- Antivirus software has been disabled or can’t run
- Files are missing or programs are crashing unexpectedly
- Unusually high CPU, disk, or network activity
What We Do to Clean an Infected PC
We boot your system into a safe environment to run deep scans that bypass any malware trying to hide from your regular antivirus. We remove the infection, clean up any residual files or registry entries it left behind, and test to make sure it’s fully clear. We’ll also check what got in and help you close the door so it doesn’t happen again — whether that’s an outdated browser, a bad plugin, or just missing antivirus protection.
Ransomware and Data Recovery
If ransomware has encrypted your files, don’t pay the ransom — contact us first. Depending on the ransomware strain, there may be free decryption tools available, or we may be able to recover your data through backups or other means. We’ll tell you honestly what your options are.
