720 9th St, Lower Level; Durham, NC 27705 Open Monday-Friday 10 AM – 7 PM • Closed Weekends NO APPOINTMENTS • NO PAID PRIORITIZATION • NO BS • FIRST COME, FIRST SERVE
We’re celebrating 9 years of doing business on 9th Street – all September (the 9th month of the year) long! You’ll get an automatic 9% off your labor charge for any service. You’re also automatically eligible to win a $99 Amazon gift card on any checked-in repair!*
*Random drawing Oct. 4th; pulled from a pool of work orders either picked up/paid for during the month of September 2019 (regardless of check-in date) or checked in between September 3, 2019 and September 30, 2019 (regardless of pick-up date). Winner must be able to receive gift card electronically. Eligibility requires check-in; excludes counter-only service.
The repair experts at The Computer Cellar can fix up your damaged PC laptop or desktop, iMac, MacBook, or just about any other type of computer*.
Hardware issues? We can diagnose problems with your power supply, hard drive, RAM, CPU, or logic board and help you find a solution to fit your budget.
Viruses and spyware**? We’ve got a team of techs ready to help take them out.
Got an older laptop you want to be faster? Maybe even faster than it was when you bought it? We’ve got affordable upgrade solutions available.
Dump your coffee on your keyboard? We can try to save it!
We provide fast service, thorough inspections, and reliable repairs, and we stand proudly behind our work. We take the time to explain the problems we diagnose, and explain how we can fix them, all with a smile and a sense of humor you won’t get from most “geeks” and “geniuses”, and in language you can understand.
Come in any time – we don’t require appointments – and we’ll get your information and you can explain (or demonstrate) the issue with your computer. Once you’re checked in, you’re in our queue. As soon as we get to your computer, we’ll take a look and attempt to diagnose the problem, then call, text, or email you with details as to what we’ve found, and what it will take to fix it. Most people get a diagnostic response within 24 hours, and we’ll give you advance warning if we think it may take longer.
If you move forward with a repair, you are only charged for repair work. If you decide to retire the computer or have it repaired elsewhere, there will be a diagnostic charge of up to $50 (this charge is based on time and effort involved in diagnostic testing and reporting). If you decide to purchase one of our refurbished computers, we may also waive the diagnostic charges at our discretion.
All computers are thoroughly cleaned, tested, and repaired when necessary, then they get a fresh install of their operating system with no bloatware, and an assortment of free, useful utilities such as the fantastic open-source, Microsoft Office-compatible suite LibreOffice, virus and malware protection, and modern, secure web browsers with ad-blocking extensions and anti-phishing protection.
Our rule of refurbished computers is that we would not ever sell you something we wouldn’t be confident in selling to our own families or friends.
If you’re interested in a refurbished computer, please check our “Items for Sale” page, which is kept up to date with what is currently available.
Local pick-up for your convenience
We’re happy to pick up and drop off your computer if you are disabled or unable to visit us in person (we’re handicapped-accessible via the office’s back door, by the way!). If you live within a 3-mile drive, we’ll pick up your broken computer and drop it off again for free (additional surcharge if extensive on-site assistance is needed). If you’re over 3 miles away but within a 10-mile drive, check out our extended pick-up rates here.
When you call, visit our office, or email us via our contact page, you’re talking to the very same people who work tirelessly to keep your computer running. We pride ourselves on our small, tight-knit team of motivated, savvy individuals who combine their personal, friendly service with the utmost respect for you, your computer, and your personal data. We always take the time to explain what’s ailing your computer with patience, and in terms that you can understand.
Locally owned and operated
Our office is conveniently located in the Heart of Durham, on bustling 9th Street, in the basement of The Regulator Bookshop. Please enter through our main entrance in the back of the building. For your convenience, parking is available directly in back, accessible from Iredell St.
The Computer Cellar is an American owned and operated small business, made up of a small team of local people that love Durham, Ninth Street, and their amazing communities.