720 9th St, Lower Level; Durham, NC 27705
(basement of The Regulator bookshop; across the street from Chase Bank)
Open Mon-Thu 10 AM – 7 PM; Fri 10 AM – 5:30 PM • Closed Weekends
NO APPOINTMENTS • NO PAID PRIORITIZATION • NO BS
A Convenient Location
The Fastest Service
Major services offered (more comprehensive info available in the menu):
Computer not up to speed?
That could be due to malware/viruses, spyware, bloatware, poor optimization, a shortage of RAM (memory), dusty fans, or even quite commonly, a failing hard drive. We can determine the issue(s) dragging you down and help make your computer – whether laptop or desktop, PC or Mac – faster than it was when you first bought it!
Got a simple software problem?
Many minor issues can be diagnosed and fixed with remote access software. Remote support may also be a great way to be guided through various usage problems. Getting your computer fixed remotely may eliminate the need for you to drag your computer to the shop, and enables an even safer, socially distanced repair.
Need data recovered or copied?
Many faulty hard drives can have data recovered – or deleted data restored. And if you need data transferred/copied from legacy devices, we can help with that too! If you’ve got a drive with the “click of death” or an electro/mechanical failure, we can point you in the direction of reputable forensic-level data recovery services.
We replace cracked screens, fix broken hinges, repair body damage, and even clean up liquid spills. We work on most PCs and Chromebooks, as well as several Mac models, and we’ll point you in the right direction if it’s a device we can’t repair.
Got a brand spanking new computer?
We can set it up for you, turn off all the obnoxious & intrusive features, remove bloatware, get it fully up to date, and transfer data from your old computer. While programs can’t be moved between PCs, we’ll try to advise on reinstallation.
Need a computer that’s ‘new to you’?
We sell affordable, reliable refurbished laptops and desktops. Everything we offer comes from legitimate sources including electronics reclaimers in the local area. They’re all thoroughly cleaned, tested, repaired when necessary, and upgraded when advisable. They come to you with a clean OS and no bloatware. You can be sure you’re getting a quality computer – if we wouldn’t sell it to our own family, we wouldn’t sell it to you.
So how do I get my computer looked at?
Just drop in any time we’re open – we don’t do appointments – and we’ll get your information and take a look at the issue. Once checked in, you’re in our queue, and we’ll take a look as soon as possible to attempt to diagnose the problem, then get in touch with you with our recommendations and pricing quotes. You’ll usually hear from us within 24 hours!
If you move forward with a repair, you’re only charged for the repair work itself! If you decide to retire the computer or have it repaired elsewhere, there will usually be a diagnostic charge of up to $25-$50. If you purchase one of our refurbished computers instead of getting a repair, we may waive the diagnostic charge at our discretion.