Don’t know the root cause of your problem? Don’t worry, we can dig in and troubleshoot, in many cases A/B testing hardware in your desktop or laptop computer to confirm what component is acting up, or inspecting your software’s behavior to find what’s causing issues.
While not all problems can be identified through this process, most will — and fixes are usually quick to follow.
Diagnostic fees are usually waived if a paid repair is completed. Many diagnostics are free (desktop PCs excluded).
We don’t charge to tell you what’s wrong with your computer. Bring it in, and we’ll run through a full diagnostic: checking the hard drive health, memory, power system, display, and more. We’ll give you a clear explanation of what we found and what it would cost to fix — no obligation, no pressure.
Our diagnostic process looks at hardware and software. On the hardware side we test the hard drive or SSD for bad sectors or failure, the RAM for errors, the power supply and charging circuit, ports and connections, and cooling performance. On the software side we check for OS corruption, malware, and driver issues. If something is failing, we’ll find it.
A lot of serious data loss and hardware failures are preventable. A failing hard drive often gives warning signs weeks before it dies. A loose charging port can be replaced for far less than the cost of a motherboard. If your computer is acting up — even if it’s “mostly fine” — a diagnostic can catch the problem early. Walk-ins welcome in Durham. Call (919) 314-3327 with any questions.