Remote Assistance

Many types of computer problems don’t require a visit to our office, or letting strangers into your home, at all. If your problem is not hardware-related, and if you have a working internet connection, we can sometimes use a reputable remote assistance utility to help you out.

All you’ll have to do is go to and enter a one-time code that we will provide. By internet magic, we’ll be able to see what you see and temporarily control your mouse and keyboard to help walk you through simple problems, such as printer issues or internet navigation errors, setting up backups, and more. The code only works once, and once you close the program, we will not be able to access your computer again. It’s quick, safe, and very convenient!