Pricing

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At The Computer Cellar, we’re proud to offer fair pricing that matches or beats the big chains, while offering service light years beyond anything you’ll find there.

Please be aware that in 99% of cases, we must see the computer in person to give you an accurate estimate or quote. Coming in for an estimate will always be easier (for both us and you) than calling in to ask about pricing!

When you come in, we’ll get information about your problem and check in your computer. You will later receive diagnostic information and a recommended course of action. If you choose not to do a repair, you’ll only be responsible for the diagnostic charge (generally $35). Most customers get diagnostics within 24 hours and you’ll get a heads-up if we believe it may take longer.

We charge a flat rate for the majority of repairs we do, with some variations for complexity. We base this rate on the amount of time, effort, and skill that will need to be applied in the course of the repair, bearing in mind that we often work on multiple repairs simultaneously. Hourly fees are usually only applied to one-on-one consultations. This helps us give you a firmer number up-front.

The list below gives a rough guide to our most common repairs, but please be aware that these rates may fluctuate if you have a particularly complicated issue (or a particularly complicated computer). We will inform you of these possibilities in advance of creating your work order.

One more thing – some jobs will require a deposit in advance. These include jobs where expensive parts are necessary, jobs where you keep your computer until an ordered part arrives, or jobs with a high probability of failure where we would charge a minimum fee for the attempt. All fees will be disclosed in advance.

The Computer Cellar accepts cash, check*, Apple Pay, Google Pay, Samsung Pay, and all major credit and debit cards.

The following list is not inclusive.

Short Description Long Description Price as of 2/13/21
Custom Desktop Build Includes purchasing, assembly, setup, and testing. Dependent on complexity. $180-$250
Diagnostic (minimum) Diagnostics performed on checked-in item. Waived if repair completed & charged for. MINIMUM $25. $25-$50
Windows 10 Reinstall (wipe) Reformat, reinstall Windows 10 to any given computer with no data transfer. Includes labor charge for swapping HDD if needed. $80
MacOS Reinstall (wipe) Reformat, reinstall MacOS to any given MacBook with no data transfer. Includes labor charge for swapping HDD if needed. $70
iMac HDD Replacement + OS Reinstall Reformat, reinstall MacOS to any given iMac (pre-2012) with no data transfer. Includes labor charge for swapping HDD. $170
iMac Retina HDD Replacement + OS Reinstall Reformat, reinstall MacOS to any given iMac (post-2012) with no data transfer. Includes labor charge for swapping HDD, and adhesive kit.* $210
*REQUIRED THERMAL SENSOR ON 27″ RETINA IMAC IS AN ADDITIONAL $50 PART ON TOP OF THE LABOR CHARGE!
Password Reset (Local Account) Reset password for local account on Windows-based systems $40
Password Reset (Cloud Account) Assist with resetting password for Microsoft accounts or other cloud-based accounts $50
Data transfer (between computers or disks) Any data transfer between any two computers or disks. (labor only) (EXCLUDING reinstall/drive replacement jobs) $60
Data transfer/recovery (legacy media) Copying data from old floppies, ZIP disks, CDs/DVDs to a new medium or computer. $40 minimum (for up to 5 disks); then per disk: $2.00
LCD Replacement Swap LCD on Windows/Linux laptops. Varies based on complexity/difficulty. $70-$180
LCD Replacement (MacBooks) Please contact store.
Data Recovery Recovering from reformatted or damaged drive. Depends on amount of babysitting. Most should fall in the midrange. (labor only) $80-$200
Virus/Malware Removal, Optimization To remove viruses, bloatware, malware, spyware, and then re-optimize the computer without reinstalling. Varies based on difficulty/time. $80-$140
Optimize/Configure New Computer (NDT) To remove bloatware and adware from new computers, get up to date, optimize, and add freeware. Does not include data transfer. $70
Replace Keyboard (modular PC) Replace a modular (top-install) PC keyboard (labor only) $40
Replace Keyboard (undermount PC) Replace a non-modular (undermount) PC keyboard that is screw-mounted (labor only) $110
Replace Keyboard (heat staked palmrest) Replace a non-modular heat staked PC keyboard and attached palmrest (labor only) $100
Replace Keyboard (MacBook Pro pre-Retina) Replace the keyboard in a pre-Retina (2008-2012) MacBook Pro Unibody. (labor only) $130
Replace Keyboard (MacBook Air, Pro Retina) Replace the riveted keyboard in a Retina MacBook Pro or MacBook Air (pre-2016) (labor only) $160
DC Jack Replacement (modular) Replace a modular (non-soldered) DC jack in most laptops (labor only) $70
DC Jack Replacement (soldered) Replace a soldered DC jack in most laptops (labor only) $100
Hinge Repair (unorthodox) “Unorthodox” repair of hinges by means of screws or epoxy in most laptops $70
Hinge Repair (orthodox) Repair hinges by replacement of broken hinge mechanism and, in some cases, broken laptop chassis components (labor only) $140
Liquid Spill Recovery/attempt Minimum charge of $165 to attempt cleaning of damaged logic board. Total cost including replacing parts may reach this max (labor only) $280
Replace Battery (MBP pre-Retina, MBA) Replace battery on MacBook Pro (pre-Retina) or MacBook Air (pre-Retina) (labor only) $40
Replace Battery (MacBook Pro Retina) Replace battery on MacBook Pro Retina, which is glued into the chassis (labor only) $100
Replace Battery (MacBook Air Retina) Replace battery on MacBook Air Retina, which is glued into the chassis and extra delicate (labor only) $80
PSU Replacement Replace damaged power supply in desktop computers (labor only) $45
Replace HDD Cable, 2009-2012 MacBook Pro Replace damaged HDD communication cable in MacBook Pro (pre-Retina) (labor only) – includes fan removal and cleaning while opened. $20
In-store consultation (beyond 15 minutes) Extended discussion, testing, assistance, explanation, or repair, all while you wait. Billed in 15-minute increments, 1-hour minimum. $80/hr
Deposit Requirement A deposit is required for all parts orders exceeding $100, or any parts ordered where the customer retains the computer until parts arrival.
Deposits may also be required on a case-by-case basis where we know the value of the computer is extremely limited.

All other jobs will be charged based on estimated time investment.

10% labor discount for Club Elementary parents and staff. 10% labor discount for healthcare workers.

Labor pricing may be adjusted at management discretion when a job is unusually easier (or more difficult) than anticipated.

*$17.00 fee will apply for all returned checks. DL/ID# must be shown.

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