At The Computer Cellar, we’re proud to offer fair pricing that matches or beats the big chains, while offering service light years beyond anything you’ll find there.
Please be aware that in 99% of cases, we must see the computer in person to give you an accurate estimate or quote. Coming in for an estimate will always be easier (for both us and you) than calling in to ask about pricing!
When you come in, we’ll spend up to fifteen minutes conducting triage at no cost. If we need to do “exploratory surgery” (opening the computer or removing components), there will be a minimum $20 (tax included) charge (waived if we then conduct a repair). If your computer is checked in for extensive diagnostics, there is a minimum $50 charge, also waived if we then conduct a repair (some exceptions, will be stated at check-in if they apply.)
We charge a flat rate for the majority of repairs we do, with some variations for complexity. We base this rate on the amount of time, effort, and skill that will need to be applied in the course of the repair, bearing in mind that we often work on multiple repairs simultaneously. Hourly fees are usually only applied to remote support and one-on-one consultations.
The list below gives a rough guide to our most common repairs, but please be aware that these rates may fluctuate if you have a particularly complicated issue (or a particularly complicated computer). We will inform you of these possibilities in advance of creating your work order.
This list is not inclusive.
One more thing – some jobs will require a deposit in advance. These include jobs where expensive parts are necessary, jobs where you keep your computer until an ordered part arrives, or jobs with a high probability of failure where we would charge a minimum fee for the attempt. All fees will be disclosed in advance.