At The Computer Cellar, we’re proud to offer fair pricing that matches or beats the big chains, while offering service light years beyond anything you’ll find there.
Please be aware that in 99% of cases, we must see the computer in person to give you an accurate estimate or quote. Coming in for an estimate will always be easier than calling in to ask about pricing!
When you come in, we’ll spend up to fifteen minutes conducting triage at no cost. If we need to do “exploratory surgery” (opening the computer or removing components), there will be a minimum $20 (tax included) charge (waived if we then conduct a repair). If your computer is checked in for extensive diagnostics, there is a minimum $50 charge, also waived if we then conduct a repair (some exceptions, will be stated at check-in if they apply.)
We charge a flat rate for the majority of repairs we do, with some variations for complexity. We base this rate on the amount of time, effort, and skill that will need to be applied in the course of the repair, bearing in mind that we often work on multiple repairs simultaneously. Hourly fees are usually only applied to remote support and one-on-one consultations.
The list below gives a rough guide to our most common repairs, but please be aware that these rates may fluctuate if you have a particularly complicated issue (or a particularly complicated computer). We will inform you of these possibilities in advance of creating your work order.
This list is not inclusive.
One more thing – some jobs will require a deposit in advance. These include jobs where expensive parts are necessary, jobs where you keep your computer until an ordered part arrives, or jobs with a high probability of failure where we would charge a minimum fee for the attempt. All fees will be disclosed in advance.
The Computer Cellar accepts cash, check*, Apple Pay, Android Pay, and all major credit and debit cards.
|In-store consultation (beyond 15 min)||$75/1st hour, $65/hour thereafter||Extended discussion, explanation, or testing while you wait. (Billed in 15 minute increments)|
|Phone/Internet-based support||$65/1st hour, $55/hour thereafter||For extended support via phone or remote assistance via internet (billed in 15 minute increments, no minimum.)|
|Rush Service Fee||$45 (advance)||Paid in advance. Move your job to the front of the queue, get priority status.|
|Power supply replacement||$45 + parts||Replace power supply in broken PC.|
|Virus/malware removal, optimization||$90-$120||Price varies depending on severity of infection/issues|
|Reinstall OS/transfer data||$65-$120||Depends on OS (macOS, Windows 10 are cheaper), and whether data is being moved|
|Replace/Upgrade Hard Drive (except iMacs)||$10-35 + parts||Labor on physical swap of drive only. OS Reinstall will be necessary (see above).|
|iMac – minimum repair cost||$100||Due to difficulty of disassembly, minimum applies in the course of iMac internal repairs/upgrades.|
|Migrate Microsoft Outlook Accounts|
|$25 + $10/account||Move your Microsoft Outlook accounts and data to a new computer or drive|
|MacBook Pro HDD Cable Replacement||$25 labor + approx. $29.95 part||Replace cable; we will clean fans and test drive while inside your computer|
|Replace MacBook/Air/Pro Screen/Glass||$75 labor + parts/fees from vendor (ranges from $100-$350)||Replace broken/damaged MacBook/Pro screen/glass and lid assembly. Screen and glass replacement performed by TCC qualified providers.|
|Water spill recovery||$180 + parts||Clean board, reassemble and test. Discounted to $120 if board turns out to be permanently damaged.|
|MacBook Pro Keyboard Replacement||$100 – 130 + parts||Replace damaged Keyboard in MacBook/Air/Pro/Retina (dependent on model).|
|Modular PC laptop keyboard replacement||$25 + parts||Replace damaged non-integrated keyboard in PC laptops.|
|DC Jack Replacement||$75-100||Replace damaged DC jack. Price varies depending on complexity.|
|Hinge repairs||~$65-$90||Varies wildly depending on design of laptop and whether parts are needed.|
*$17.00 fee will apply for all returned checks. DL/ID# must be shown.