The Computer Cellar is owned by Daryn O’Shea, who started Triangle Laptops in Charlotte, NC, and began serving Durham in 2003. Back then, the company focused on Internet sales of laptop repair parts, using its own website and 3rd party channels such as Amazon and eBay. As the company grew and after moving to Durham, we found ourselves testing, repairing, and disassembling/reassembling laptops for internal use, as favors for friends, and eventually for resale. It was natural to want to offer this computer repair experience and expertise to our beloved Durham community.
In 2010, The Computer Cellar opened in the basement of the historic Couch Building on 9th St. Word of mouth spread quickly – there was finally a repair shop in the heart of the old Durham community, near Duke, and there could be found honest, straightforward people with sympathy for you and your pocketbook. The Computer Cellar won Indy Week’s best-of awards year after year, and climbed to the top of the Google+, Yelp, and Facebook rankings for area laptop repairs, with customers raving about the experience.
More recently, in mid-2016, we moved into a new space – the basement of the unimpeachable Regulator Bookshop at 720 9th St. Our technical staff rolled up their sleeves and went in with a mission: we chipped old tile off the floor, cut away old carpeting, knocked down old walls, and hauled away old serving counters from a previous tenant. We had new walls built to optimize our storage and workflow, as well as to help store your computer more securely. We slung up a fresh coat of paint and put down a beautiful new floor. In our newer space, we’re better equipped to do amazing repairs at fair prices, in a more attractive, more secure, and more comfortable environment.
The Computer Cellar is proud of our team of motivated, savvy individuals who combine personal, friendly service with a sense of humor, and the utmost respect for you, your computer, and your data. We take the time to explain what’s ailing your computer with patience and in terms that you can understand.
Daryn is a Navy veteran who has subsequently spent well over a decade in IT. For the past eight years, he has been the owner of The Computer Cellar on 9th St. in Durham. Daryn always keeps a level head when faced with a challenging problem. Daryn is now also part-owner of IT Guys, LLC, which will be offering managed services for businesses in the Triangle.
Pam is our office manager, purchasing specialist, and our most experienced software technician. Nobody can get rid of viruses and optimize a computer better than she can, and she’s queen of the one-on-one consultation. As a mother of two, she also knows how to keep all of us in line. The heartbeat of our office, we have no idea how anything would ever get done without her here.
A native of Durham, Gabe is our operations manager, and brings several years of computer repair experience and customer service expertise, as well as graphic design and marketing skills to the table. Gabe tries to keep things organized and on track, while also fixing computers, maintaining our website, and directing our marketing. We don’t let him out much, but he’s happy as long as there’s coffee available.
Andre is our customer service lead, but also a skilled technician with the drive to learn new things wherever possible. If your repair involves board-level diagnostic attempts or soldering, chances are Andre’s the guy who will tackle it. He’s also great at getting to know you and helping figure out your computer problems with a sympathetic ear.
Steven’s an Apex resident, but we let him come to Durham anyway since he’s a fast study and has a nice variety of skills. As our newest junior technician, Steven is learning repair techniques as he brings his love of shiny new technology in to help us in our custom builds and repairs.