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TASK
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CHARGE
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NOTES
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Virus/Spyware Removal (per PC)
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$90-$150
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Discounts for multiple PCs; does not include OS reinstall
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MSE Virus/Spyware/Adware Protection
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$34.99 up
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Best option if all Microsoft software installed is legal
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PC CHECK-UPS, CLEAN-UPS, and TUNE-UPS
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15 minute Consultation
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Free
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Check security and performance and make recommendations
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Software & BIOS update/diagnostics/cleaning
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$129
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Basic Checkup plus standard clean-up and maintenance
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DATA BACKUP/TRANSFER, WINDOWS/SOFTWARE INSTALLATION, and HARD DRIVE REPLACEMENT
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Data Backup/Restore/Transfer
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See hourly
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A hard drive wipe/reinstall requires both backup and restore
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Windows Data & Settings Transfer
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$75
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Required for Windows wipe/reinstallation or old/new PC transfer
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Windows Installation
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$120
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Includes download/installation of all drivers and updates
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Windows Reinstallation
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$150
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Includes data/settings transfer, drivers, and updates
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Driver Download & Installation
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$30
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Includes all available system drivers for one PC
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Windows Updates Download/Install
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$30
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Does not include repair of broken Windows Update process
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Hard Drive Installation/Replacement
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$30
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Does not include data transfer or optional settings changes
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HD Replacement with Image Transfer
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$90
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Requires working original hard drive ("HD")
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Create HD Image (media not included)
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$50
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Saved to your media or to our DVDs ($5 extra for each DVD)
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Software Installation (no downloads)
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$25+
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Installation/update downloads not included
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Software Installation (with downloads)
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$35+
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Includes installation file download (if needed) and updates
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Personal Data Removal
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$50
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Removes your data but retains Windows and programs
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Securely Erase Drive
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$15
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Securely wipes everything from any type of drive
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PC CLEANING, ASSEMBLY, AND MOTHERBOARD REPLACEMENTS
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Desktop Physical Cleaning (inside & out)
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$19
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Thorough cleaning of case in interior of computer (extends its life)
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Laptop Physical Cleaning (inside & out)
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$90
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Thorough cleaning of case in interior of computer (extends its life)
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Desktop PC Assembly
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$50
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We assemble your parts; no OS/software install or BIOS configuration
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Desktop Motherboard Replacement (w/o config)
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$50
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Does not include any BIOS configuration
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Desktop Motherboard Replacement (w/config)
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$99
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If BIOS adjustments are required during MB replacement
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HOURLY LABOR RATE, DIAGNOSTICS, AND RUSH SERVICE FEES
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Hourly In-Shop Labor Rate
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$75
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1 Hour minimum, then billed in 15 minute increments
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Maximum Labor Charge (3 Hours)
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$225
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Applies to single service or single problem resolution only
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Diagnostic (minimum charge)
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$35
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This charge is waived if repair service is provided
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Rush Service
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$35
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We begin service immediately and give it priority status
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LAPTOP LABOR RATES
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Laptop Power Jack Repair
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$90
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Includes replacement jack (if needed); minimum diagnostic fee applies
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Laptop Screen Repair (no LCD or in-house LCD)
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$90
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Does not include the cost of the replacement screen (if necessary)
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Laptop Screen Replacement (order LCD)
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$120
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Does not include the cost of the replacement screen
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Laptop Keyboard Replacement
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$50
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Does not include the cost of the replacement keyboard
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Laptop RAM Memory Installation #1
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$20
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When memory slot is externally accessible* (includes testing)
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Laptop RAM Memory Installation #2
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$50
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When memory is located under the keyboard (includes testing)
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Laptop RAM Memory Installation #3
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$90
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When case disassembly is needed (includes testing)
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Laptop tear-down
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See Hourly
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When required to replace internal components
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Laptop Physical Cleaning (inside & out)
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$65
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Thorough cleaning of interior of laptop (extends its life)
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Computer Pick Up /Drop Off Fees
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$10
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In Durham, Morrisville, RTP or West Raleigh only
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